Social Capital in Healthcare

In Social Capital in Healthcare: How Trust and Teamwork Drive Organizational Excellence , Chief Medical Officer at Press Ganey and Brigham and Women's Hospital physician Dr. Thomas H. Lee delivers a transformative new perspective on how to improve healthcare. The author challenges managers to become COs for social capital. He offers a powerful framework to build trust, teamwork, and reliability with the same intensity and discipline that Chief Financial Officers bring to managing their organizations' money. Dr. Lee's insights integrate management priorities--like safety, quality, patient experience, and workforce resilience--demonstrating that these goals are, in fact, intertwined. He convincingly argues that the work of improving all these areas is best undertaken with a single focus: building social capital. Social Capital in Healthcare uses modern data to tie together key social capital themes in healthcare, including trust, respect, connection, and teamwork, and shows you the necessity of a holistic view of social capital in a healthcare environment undergoing dramatic changes in medicine, patients, and society. It also walks you through how to build social capital by forming connections, strengthening teams, and creating networks, and transmitting the right values and behaviors through them. Finally, the book presents examples from institutions like the Mayo Clinic, Vanderbilt University Medical Center, and the Cleveland Clinic to demonstrate the tremendous value of successful social capital initiatives. Perfect for healthcare executives, managers, consultants, and other industry leaders, Social Capital in Healthcare draws on the latest peer-reviewed work in sociology, psychology, and business strategy to earn a well-deserved place in the libraries of healthcare professionals everywhere.